The reason I say I think they will be a 4-5 star hotel soon is because even though the ladies at the front desk were friendly, I couldn't help but notice how the two of them talked so highly of their new owner, the positive changes he is making to Baymont and his willingness to help the staff. As Veronica was showing me my room, we walked past the pol area and he was mopping/ cleaning up the pool area. I asked if he is always doing the pool maintenance and she said he is always doing everything - front desk, housekeeping, pool, etc. Whateve needs done, he's always helping the staff. As someone who currently works as a director of operations in the hospitality industry this spoke volumes to me. I will certainly stay with Baymont (and their exceptional views of Keystone) the next time I'm in town!
I stayed at Baymont and am giving them 3 stars, although I have no doubt they will be on the 4-5 star range very soon. I stayed, just myself, in a Queen bed room. The places does look a bit run down from the outside, however after speaking with the girls at the front desk I found out the owner just purchased the hotel 2 months ago and has been doing extensive (think millions of dollars) on renovations. The place currently does look a little like a construction zone, but the room was still clean and the staff very friendly. My TV was having issues around 9:30pm and by 9:45 the front desk was helping me get it situated (found out it wasn't plugged in! Ha) Room was equipped with a microwave and mini fridge, iron and ironing board, brand new TV, but even better brand new mattresses and bedding - pretty sure no one had even used my room yet!
Worst experience EVER. Rooms super small and are dirty and moldy. Pool area is extremely dangerous to even walk around...75 year old woman fell and staff would not help at all. Green water and moldy tile around pool. Staff simply stated it was just purchased and walked away. If I could score lower I would. They picked the wrong person to treat this way when I am a pretty visible and vocal person in a largely populated area. Also know of 2 guest during my visit that contacted attorneys. Spend the extra $20 and go 500 feet down the road.
Great price, but you get what you pay for. That was fine for us because we knew we would only be sleeping in the room. The room and bathroom were really tiny. With me and three of my kids, we were cramped. The matron had no counter space. A lot of clutter was in the hallways (as they remodel). The internet was awful, very weak signal. Painfully slow. The pool was fun for my boys, but the water was cloudy. The hot tub was similar. The breakfast was free, so no complaints. It was a good enough start to the day. The staff was wonderful. Once the Baymont is done updating, it will be a nice place to stay. But again, for the price, we were pleased here and stayed two nights. :)
Rooms are very clean and comfortable. I would like to thank the cleaning staff for all their hard work You do a great job. Currently they are remodeling and the rooms are beautiful. The price is very good and the staff is friendly and helpful. Would definitely stay here again.
There is only one thing I would caution any "light sleepers" - around 8:30am the helicopter tours start, which is very close to the hotel. The noise wasn't too bad (although I pretty much slept through them), but about every 30 minutes or so you'll hear a loop around from the 'copter.
Downside, when we booked, the website says pet friendly, just like every other Wyndham hotel. This was a key reason I'm booking this hotel besides the affordability. We arrived, and promptly went to go ahead and pay the pet fee, only to be told that cats weren't allowed. Nowhere on the website did it say anything about cats. We'd already paid for the room and everywhere else was fully booked for the night. After about 20 minutes of negotiating and bringing in my husband to figure out what to do, the manager was nice enough to allow us the one night, but they basically told us to sneak in. Nice place, but not with the added stress of an already stressful 5 day move across the country.
Beautiful location, top of the mountain so great view. Lots of renovations going on so parking was tricky. The room was very clean, the bunk beds in our room were a bit wobbly, but the kids still loved them.
Baymont Inn Suites Keystone Near Mt Rushmore is a US Lodging based in Keystone, South Dakota. Baymont Inn Suites Keystone Near Mt Rushmore is located at 106 US-16A, Keystone, SD 57751, USA.
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